Q: Is the deposit refundable if I need to cancel my reservation?
A: We understand that there are circumstances that you may need to cancel your event. We will do our best to work with you with refunding the deposit. The deposit is fully refundable if you need to cancel outside of one (1) week of the event date. All refunds will be provided as a credit to the credit card used at the time of purchase within seven (7) days upon notification of cancellation. Please call customer service at 916-543-7333 or notify by email at email@example.com of any cancellation. Paradise Party Rentals reserves the right to keep the deposit or issue a rain check for events cancelled within one (1) week. If you need to cancel due to bad weather, you can choose to either have your deposit refunded or keep a rain check on file for a future event. If it looks like weather may be an issue, we can talk about it in the days leading up to the event date.
Q: Does the price include set up and delivery?
A: Rental rate is for up to 8 hours (except for Mechanical Bull, Walk on Water, and Euro Bungee). Delivery and pick up is included in the price. Minimum & delivery charges may apply, check Delivery Areas. Please call our office for a current quote.
Q: Do you deliver to other cities?
A: Yes, but once again please be aware that due to rising gas prices and the possible need for an extra truck and labor that travel fees can be quite high. Please call our office for a current quote.
Q: Does the standard 8 hour rental time include your set up time?
A: No. We arrive early to set up so you get the entire rental time to play.
Q: When do you set up?
A: That depends on how many rentals we have that day. Generally we arrive 1 hour before the rental time begins. If we have a lot of rentals that day, we may need to set up as early as 4 hours in advance. If this is the case, we will call the evening before to confirm that someone will be at the party location.
Q: We´ve rented some really dirty jumps from other companies in the past. Are they always that dirty?
A: No. The jump should be clean when you get it. Paradise Party Rentals cleans and disinfects when we set up.
Q: Do we have to keep it plugged in the entire time?
A: Yes. A blower keeps air in the jump unit the entire time. Once unplugged they deflate. That´s why we require an outlet within 50´ of the unit or a generator. Longer cords can pop your circuit breaker so we bring our own heavy duty cords.
Q: What about parks? Do parks have electricity?
A: We love setting up at parks but most Sacramento area parks do NOT have electricity. If you want to set up at a park, you must rent a generator. We rent generators at a resonable cost. Also, some parks are first come, first serve so get your spot early in the day.
Q: What payments do you take?
A: Cash or Visa/Mastercard. If paying by cash, please have exact change as our drivers do not carry cash.
Q: What if we need to cancel?
A: Please check out our policies page for details.
Q: Do you require a deposit?
A: Yes all orders require a $50 Credit Card deposit, or 25% for orders over $300. They are fully refundable if you cancel your order at least 8 days prior to your rental date. If you cancel between 2-7 days prior to your rental you will be given a raincheck that is good for 1 year. If there is bad weather that leads to cancelling your order, the deposit is 100% refundable.
Q: How big are the jumps?
A: Most of our jumps (all of our character jumps for example) are 13´x13´. Please note the space required for each jump (listed near the large picture) as some are VERY big and require extra space. When in doubt, measure your space to make sure it will fit. Jumps need room to be staked and they need room for the blower and can´t rub against walls or trees as this may damage the jump. The sizes listed with each jump include the space needed for stakes etc. If you have stairs or a tiered backyard, please call our office to discuss options for setup.
Q: What about the big jumps? Any special requirements?
A: Check the requirements listed with each jump. Also, make sure you have at least a 4´ access to the area where it will be set up. The jumps can weigh up to 650 pounds so we need a clear path with ample room.
Q: What surfaces do you set up on?
A: We can set up on Grass (our favorite and best for the kids), dirt, asphalt, and concrete. Sorry, we can't set up on any type of rocks as the constant rubbing will wear through the vinyl jumps.
Q: Are we responsible for the unit if it gets a tear or damaged in any way?
A: Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc which can cost thousands of dollars. We don´t want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator.
Still have a question? Email or call: firstname.lastname@example.org 916-543-7333